Policy & Returns
Gowns are made to order and are dispatched anywhere from 4-6 weeks after confirmed payment has been accepted. All dresses are made strictly from our BRISBANE studio and will be sent from here to your location. We encourage customers to consider the transit time from Brisbane BEFORE ordering.
Any order of a Euphorie Studios gown is subject to a 48 hour ‘cooling off’ period (This does NOT apply to accessories, garment bags, and any non-dress/gown item). The ‘cooling off’ period gives you 48 hours to make changes or cancel your order if you so wish.
Once you have made your order, a team member will contact you during the cooling period to reconfirm the order details. Suppose you do not respond to the confirmation email from our customer service team. In that case, we will assume that the details are correct, and production will begin unless you tell us otherwise within the cooling-off period.
Upon completing your gown, we will take multiple images for quality control before carefully packing the dress up and sending it directly to you. We will send you an email confirmation with tracking codes once your gown is in transit.
All gowns are made in standard sizing. Made to measure/custom made are available at additional fees, don't hesitate to contact our team for more information.
If you have any issues, please contact our customer service team at firstname.lastname@example.org
RETURNS AND REFUNDS
Every gown made by Euphorie Studios is made to order, exclusively for you. With this in mind, we CANNOT accept returns for change of mind, incorrect sizing choice, or similar reasons. Our seamstresses will take photos of the process and final product while making your gown to ensure quality control. However, in the rare event that you do receive a faulty or damaged garment, we encourage you to get in touch with us via email as soon as possible to arrange a viable solution.
All garment orders are subject to a 48 hour 'cooling period.' If you change your mind on any purchase within 48 hours of the initial purchase, you can contact our customer care team to cancel your order and receive a full refund on that purchase. If you choose an incorrect size at purchase, you may also change it within the 48-hour time frame by contacting our customer care team via email.
Euphorie Studios is not responsible for any size changes you may have during the time frame of your order being made. If you undergo any physical changes, Euphorie Studios is not responsible for the change of fit. Your gown will be delivered in the size you choose at purchase unless changed during the 'cooling off' period.
If you are unsure of what size you may be or have any other questions, please reach out to our customer care team before purchasing for any clarity or information you may need.
You can contact us here.
SHIPPING - Customs & Import
We are required by law to declare the total value of shipments. Therefore, international orders may be subject to import taxes or duties. Please contact your local customs office. Euphorie Studios cannot advise on customs and recommend discussing your local customs office issues before having your order shipped.
All Australian orders are sent via Australia Post EXPRESS delivery. All orders will include full tracking and signature on delivery.
International orders will incur a flat rate EXPRESS delivery cost of $80. This fee is non-refundable and includes full tracking.
Euphorie Studios will provide tracking details via email upon dispatch.
PRODUCTION & QUALITY CONTROL
Due to the unique nature of our production, there may be the slightest inconsistency of beading, lace placement, and finished detail. These minor differences do NOT change the gown's overall look and do not affect how the finished product will look or fit on you. It does, however, make the piece unique and one-off to you.
Before dispatch, we will take quality control images of your gown to ensure your dress is delivered in the best possible condition. These images are kept for our use. These images will only be referred to in case of any claims of faults and damages that may occur after.
PAYMENT METHODS ACCEPTED
We accept the following methods of payment for items purchased from Euphorie Studios:
- Apple Pay
- Google Pay
- Shopify Pay
If you encounter any problems when attempting to purchase any product on the Euphorie Studios website, please contact email@example.com and let us know so that we may assist you.