RETURNS AND REFUNDS

Due to the exclusive nature of our made to order custom wedding dresses, Euphorie Studios does not offer returns on items unless deemed faulty. Therefore we encourage customers to take extra care when making purchases as we can not accept returns for change of mind or incorrect sizing / measurements provided .

To ensure quality, Euphorie Studios will maintain a log of photographs during the making and sending of any garment to ensure the highest standards of quality are always met. 

However in the rare case clients do receive faulty garment or item please contact us within 30 days of receiving via sales@euphoriestudios.com so we can organise repair or worst case scenario a replacement as soon as possible. We only offer replacement items if garments and or items are defective or damaged beyond repair. 

Euphorie Studios will not be held liable for any losses during postage

Items can only be exchanged/replaced if they are defective or damaged.

Any orders cancelled before dispatch will incur a 30% non-refundable fee taken from the total garment cost.

SHIPPING

We are required by law to declare full value of shipments. International orders may be subject to import taxes or duties, please contact your local customs office. Euphorie Studios are unable to provide any advice on customs and recommend discussing any issues regarding such with your local customs office prior to having your order shipped. 

GIFTCARDS

Gift cards are valid for up to 36 months after purchase date and are non-refundable and non-redeemable for cash value. Stolen or lost gift codes are not eligible for replacement.

Balance remaining on gift cards is not refundable as change or cash.

ORDERING

At Euphorie Studios, each garment is made specifically to order and size. Once your order has been placed, you will be sent an email confirmation letting you know that your order has been received. Our customer care team will then be in direct contact with you within 1-2 days to confirm your custom sizing / measurements. After this has been finalised your gown can then be put into production. The make time can vary depending on the style of dress you’ve ordered. All styles take between 4-6 weeks. If you require your dress sooner, please contact sales@euphoriestudios.com and talk to our customer service team. Please note that any rush orders may incur an additional fee.

Once your garment has been made and undergone our extensive quality control process, it will be dispatched to you directly via your preferred shipping method. You will receive a second email confirmation when your order has been dispatched and shipped to you. Please account for the extra time of make and shipping when planning to purchase a gown.

If you have any issues, please contact our customer service team at sales@euphoriestudios.com

 

PAYMENT METHODS ACCEPTED

We accept the following methods of payment for items purchased from Euphorie Studios: 

  • Visa
  • Mastercard
  • Amex
  • Apple Pay
  • Google Pay
  • Shopify Pay
  • Paypal

If you encounter any problems when attempting to purchase any product on the Euphorie Studios website, please contact sales@euphoriestudios.com and let us know so that we may assist you.