Congratulations! Thank-you so much for choosing Anna Campbell to be part of your special day! ALTERATIONS AND TIME FRAME • It will take us 20 weeks to cut, create and hand finish your dress right here in Melbourne. • Depending on your location it will take between two days and three weeks to ship your dress. When we ship your dress you will be provided with tracking details. • Every Anna Campbell dress requires alterations to ensure a perfect fit to your body. Depending on the dress, and the bride, alterations could be as simple as just taking up the hem to tailoring in embellished seams. The perfect fit is determined by each bride’s individual shape and style. • Considering the above, we recommend ordering your dress 7 - 9 months before your wedding day. If you are running short on time, please contact us regarding our rush services. SIZING How do I make sure I choose the right size? To create the best possible fit, in a reasonable amount of time we work with a size range from XXXS through to XXL. Please ensure that you have used our sizing guides to determine the best size to order, and contact us if you have any questions or concerns. The best size will always be the size that allows room for adjustments! Most brides will have their dress taken in, it is very hard for any seamstress to let your dress out! Please make sure you are confident with the size that you are ordering because once we begin making your gown, unfortunately we cannot make sizing changes. QUALITY AND RETURNS If my dress is hand made from high quality fabrics, will it be flawless? We are incredibly proud to design dresses that are hand-cut, hand-made, and hand-finished, from beautiful natural fibres like silk, and finished with hand beaded embellishments (yes every single bead is sewn on by hand)! This means that your dress will be a beautifully crafted, unique piece that is incredibly special, however with any hand-made artisan piece, there will be small imperfections and inconsistencies in each dress, which we choose to celebrate. We have a dedicated and stringent quality control process, to ensure your dress passes our tests before it even gets to you, however you should know that: • Anna Campbell dresses are made from luxury fabrics, including 100% silk, hand beaded laces, soft tulle and stunning beadwork, sourced from all over the world; • While great care is taken in the production of each dress, the delicate nature of these luxurious fabrics means they can be easily marked or pulled, and may contain slight inconsistencies in colour and weave; • We cut and make each dress individually for all our gorgeous brides, so each gown will be unique. This means, particularly with lace and embellished gowns, that no one dress will be identical to the next and your gown may differ slightly from the images you have seen, or any samples you have may have tried on. • Slight variations and small faults will sometimes occur, particularly in silk fabrics which are made from a natural fibre, but these minor inconsistencies and variations are what make each dress unique and one of a kind and are something to be celebrated! • Due to the delicate nature of Anna Campbell’s embellishments, beaded and embellished dresses will lose small amounts of beads with time, wear, alterations and dry cleaning; • Anna Campbell’s dresses are designed in a range of gorgeous tones including ivory, bone, beige, sand and tan, however dye lots can vary and cannot be guaranteed to remain exact to the colour of the sample or imagery you have chosen your dress from. While these variations can occur, it is very rare. What if my dress is faulty? We stand behind the quality of our gowns and take incredible pride in our work. If you are unhappy with the quality or finish of your dress, please let us know within 7 days of delivery so we can make things right. Anna Campbell quality controls each dress in-house, however, if we miss something we will happily accept the return of garments for replacement or repair in the unlikely case of manufacturing faults, or if the item is not correct to the size, style, and colour chosen by you at the time of ordering. A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Team, after a thorough assessment of your item. What if I change my mind? As your dress will be made specially just for you, we cannot offer any returns or exchange on gowns, toppers, separate or over skirts except in the unlikely case of major manufacturing faults which we were unable to rectify. Please ensure you feel confident with the style, size and colour of your gown that you have chosen, if you need further assistance we are more than happy to help! CUSTOMS CHARGES When shipping a wedding dress outside of Australia there is likely to be additional import tax fees for you to pay to your local customs office once your order arrives in your country. This charge in not included in the shipping fee paid to Anna Campbell and will need to be paid to your local customs office to receive your dress, otherwise the parcel will be sent back to Anna Campbell. This fee is determined by the customs office in your country, and Anna Campbell have no influence or say over this fee. YOU SHOULD ALSO KNOW Any Advice for my shoes? Make sure you choose a pair of shoes that are above anything else – comfortable! Because of the delicate nature of our fabrics, our dresses will look best with open toe shoes, in an ivory, metallic or nude tone, be it flats or heels. If you do choose a heel, we suggest a wider, thicker heel, both for comfort, and we find that narrow heels tend to get caught on our silks and laces and can rip the hem of your dress. My dress features a beautiful bow, how do I tie my dress? Signature to our designs, many of our dresses wrap and twist around your body finishing in a bow or a knot. How you tie your dress can alter the overall fit just as much as choosing the correct size will. We will send you an amazing step by step How To Tie guide upon purchase via email.