FAQs
Q: Where is Euphorie Studios located?
A: Our head office and workspace are located at 37 Smiths Rd, Goodna QLD 4300. This is our private showroom available to view via appointment only. Please email our team to reserve your timeslot.
Q: What happens if I want to return an item?
A: All Euphorie Studios gowns are made to order, specifically and individually for you, which means we cannot offer returns unless a garment is faulty.
For more information on our returns policy, please see more here.
Q: Do you have a store?
A: We have a private studio and showroom located in Brisbane where we design and make all Euphorie custom wedding dresses and off-the-rack wedding gowns. Clients wanting to visit our showroom can contact our customer care team here, and you can be booked in for a free consultation to view our off-the-rack range of gowns.
Q: Are your gowns stocked in stores?
A: All Euphorie gowns are currently only stocked in our Brisbane showroom. We do this to achieve our goal of delivering high-quality, Australian-made wedding dresses at fair prices, direct to you, the future Euphorie real bride.
Q: What happens after I order my Euphorie wedding dress online?
A: Once you place an order with our team, you’ll receive an email confirmation to know that the process is underway. After the order is received, our seamstresses will start work bringing your gown to life for you by cutting and hand sewing the dress at our Brisbane studio. We will take photos of this to show where and how it’s being made. These photos will only be used or sent to you and exist to ensure you get to see the exact process of your gown being made and ensure complete quality control checks are carried out through the whole process. After your dress is finished, Euphorie Studios will send it out via express post to the address you provide when you place your order.
Q: Do you create custom-made wedding dresses?
A: Our books for custom-made wedding dresses are currently closed at this time. We will provide updates via our social media accounts and website when we re-open them again.
Q: Do you offer alterations for wedding dresses?
A: Due to an overwhelm in brides, we've currently had to suspend our alterations service until further notice, so that we can continue to create gowns for Euphorie Real Brides at the highest quality.
Q: How much does a consultation cost?
A: Consultations for a one-hour appointment are $60. This fee is non-refundable; however, it is redeemable upon purchasing a gown at Euphorie Studios.
We accept that things out of our control happen in life, and with that in mind if you give our team 48 hours+ notice, we can reschedule an appointment without any further cost incurred.
Q: What is your stance on same-sex marriage?
A: We're pro-same-sex marriage. We believe that love is fully inclusive, and love is an essential thing in this world. We believe that all people, regardless of sexual orientation or any other factor, deserve the right to have their love & choices respected and embraced.
Q: How do I clean and care for my dress?
A: We recommend dry cleaning only. For long-term care and storage, keep out of direct sunlight and damp environments. Our gowns are delicate by nature, and as such, we encourage clients to handle and store with care.
Q: Where are your dresses made?
A: All Euphorie Studios gowns are made from start to finish at our private Brisbane studio. You can see many photos of both our studio + gowns being made over on our Instagram.
Q: How long does it take for my dress to be made?
A: The making time from our ready designed range can range between 6-8 weeks from order to dispatch. We do offer rush services while available, please contact our team to discuss your options if you require a rush service.
Q: How much does shipping cost?
A: We offer free EXPRESS shipping for Australian orders. For international shipping, we have a flat rate charge of AUD 80. Please note for international orders that there may be local customs charges upon arrival. We encourage clients to check with their local customs office before making orders for more information on costs. For more on shipping, see our shipping policies.
Q: I received a damaged dress, what do I do?
A: In the rare instance this happens, we encourage clients to reach out to us as soon as possible after receiving their wedding dress so that we're able to find a solution that works for you. Email our team at sales@euphoriestudios.com, and they will be more than happy to assist you.
Q: Is my personal information kept private?
A: Please be assured that data protection is something Euphorie Studios takes very seriously, and your information will only be shared with third parties who abide by applicable data protection legislation. For any more information, please read our privacy policy.
Q: What if I can't find my size?
A: If, for any reason, your size isn't available for any of our wedding dresses or formal gowns, please get in contact with our customer care team to discuss your options and possibilities.
Q: Do you still make 'Keooula' formal dresses?
A: We've recently stopped making or stocking these gowns. However, if there's something specific you've seen in the past, please contact our customer care team to discuss it.
Q: What's the best way to get in contact?
A: We are currently unable to operate our phone lines at all times; therefore, the best way to reach us is via Email, DM our IG, or FB, or use our contact us page.
Q: What does Made-To-Order mean?
A: Any time we use the phrase ‘made-to-order,’ it means that the gown is handmade in our Brisbane bridal studio to the standardized sizing you choose, brand new, just for you. Our commitment to ethical and sustainable dressmaking means that we decide to make gowns as they’re ordered, rather than stocking dozens of dresses and then sending those out when they’re ordered.
Q: Do you have a diverse size range of sample gowns at your studio?
A: We do! And it's growing as we make and design more gowns. As part of our effort to minimize the imprint our brand leaves on this planet and uphold sustainable practices, we choose not to stock full size runs of each gown. However, we make gowns in different sizes to ensure any bride who visits our studio can try on dresses.
Q: How can I be assured of Euphorie Studios as a business?
A: We want to address the elephant in the room: some online stores can operate as scams or falsely advertise products, making it challenging to buy your wedding gown online. With that in mind, you shouldn't just take our word for it: do your research on Euphorie the same way you would any other brand: check the 'tagged' section on Instagram and look at the accounts posting photos, the quality of gowns in the pictures or how they're styled. Spend time combing through Google, Instagram, Pinterest, and other sources until you're satisfied with a brand.
We encourage all brides to do their due diligence before making a purchase online. A wedding dress is a big financial decision, we advise always making your decisions in the most informed way possible.
Q: Will my gown require alterations?
A: Most made-to-order gowns will require minor alterations to ensure a perfect fit. These can be carried out by seamstresses located in areas where you live.