Q: Where is Euphorie Studios located?
A: Our head office and work space is located at 37 Smiths Rd, Goodna QLD 4300. We also have a private showroom here where we see clients by appointment for custom gowns.
Q: What happens if I want to return an item?
A: As our gowns are custom made to your sizing , we unfortunately cannot offer returns for simply a change of mind or incorrect measurements provided. For more information, please see our returns and refund policy.
Q: Do you have a store?
A: We do not have a physical store however we do have a showroom at our head office in Brisbane where you can make an appointment to come in, speak to one of our designers and even touch or feel the garments.
Q: Do you offer wholesale for your wedding gowns?
A: For all wholesale enquiries, please get in contact with us at email@example.com
Q: Do you do custom made wedding dresses?
A: Yes. Our custom wedding dresses are exclusively available for clients able to attend face to face consults with one of our designers at our Brisbane studio. We also offer custom sizing for all our gowns! For more information and or booking reservations , contact our team at firstname.lastname@example.org
Q: Do you offer alterations for wedding dresses?
A: We do, subject to availability, by appointment only at our Brisbane studio.
Q: What is your stance on same sex marriage?
A: We're absolutely pro-same sex marriage. We believe in the idea that love is fully inclusive and love is the most important thing in this world to us. We believe that all people, regardless of sexual orientation or any other factor, deserve the right to have their love & choices respected and embraced.
Q: Do you make formal gowns?
A: We do! We take some formal gowns as a custom made project on a case by case basis and we also have our exclusive plus size/curve formalwear range.
Q: How do I clean and care for my dress?
A: We recommend dry cleaning only. For long term care and storage, keep out of direct sunlight and damp environments. Our gowns are delicate by nature and as such we encourage clients to handle and store with care.
Q: Where are your dresses made?
A: Everything at Euphorie is made in house at our Brisbane based fashion house and bridal studio. We have a team of designers, machinists and seamstresses working together to bring our beautiful designs to life for you and are proud to be completely Australian made, designed and owned. Every aspect of gown being brought to life from initial design and sketch to pattern making, appliqué, hand sewing and completion to the gown. Doing so allows us to maintain complete creative and quality control while also ensuring we can go direct to you fast, without having to wait for anything to be sent to us from overseas.
Q: How long does it take for my dress to be made?
A: The make time can range between 4-6 weeks prior to dispatch. If you require your wedding gown urgently, please contact email@example.com and make an inquiry for possible rush order.
Q: How much does shipping cost?
A: We offer free EXPRESS shipping for Australian orders over $500 AUD. For Australian orders outside this bracket we offer a flat rate shipping charge of $15 AUD. For International shipping, we have a flat rate charge of $30 AUD. Please note for international orders, there may be local custom charges upon arrival. We encourage clients to check with their local customs office prior making orders for more information on charges. For more on shipping, see our shipping policies.
Q: I received a damaged dress, what do I do?
A: In the rare instance this happens, we encourage clients to reach out to us as soon as possible after receiving their wedding dress. In most instances, we will be able to organise to repair or replace the dress for you. Email our team at firstname.lastname@example.org and they will be more than happy to assist you.
Q: What happens if I cancel my order?
A: Any order cancelled after production of the garment has started will incur a cancellation fee of 30% of the garments price. A refund of the remaining amount will then be processed to the account that was used for the original purchase. Please be absolutely sure of your choice of wedding dress before placing any orders to avoid any cancellation fees.
Q: Is my personal information kept private?
Q: Are you still open in the wake of the COVID-19 Pandemic?
A: At Euphorie Studios, we're a private fashion house so we're only available by appointment only. However, due to the current restrictions in place with the COVID-19 outbreak, we have been increasing the protective measures of health and safety not only for clients but our seamstresses and employees too. For example, our marketing team are currently working from home and we've been rotating our seamstresses in order to keep the number of people at the studio to a minimum. We've also been maintaining the strictest cleaning measures available in our show room (where consults with brides happen) including disinfecting and cleaning before and after all consults and staying in check with our clients to ensure that they're aware of social distancing rules and the norms if someone was to be showing symptoms of illness. As brides are being forced to postpone their weddings currently, we've been working with these brides to push non-essential meetings/consultations to further dates to limit any unnecessary exposure. Additionally, we're keeping a close eye on government recommendations and following all advice given to us in that regard as safety is the most of the most paramount importance to us.
Q: What if I cant find my size?
A: If, for any reason, your size isn't available for any of our wedding dresses or formal gowns, please get in contact with our customer care team to discuss your options and possibilities for having a gown custom made to your specific measurements!
Q: Do you still make 'Keooula' formal dresses?
A: We've recently stopped making or stocking these gowns, however, if there's something specific you're after that you've seen in the past - please get in touch with our customer care team and discuss your options with us.