Q: Where is Euphorie Studios located?
A: Our head office and work space is located at 37 Smiths Rd, Goodna QLD 4300. We also have a private showroom here where we see clients by appointment for custom gowns. 

Q: What happens if I want to return an item?
A: As our gowns are custom made to your sizing , we unfortunately cannot offer returns for simply a change of mind or incorrect measurements provided. For more information, please see our returns and refund policy

Q: Do you have a store?
A: We do not have a physical store however we do have a showroom at our head office in Brisbane where you can make an appointment to come in, speak to one of our designers and even touch or feel the garments.
 
Q: Do you do custom made wedding dresses?
A: Yes. Our custom wedding dresses are exclusively available for clients able to attend face to face consults with one of our designers at our Brisbane studio. We also offer custom sizing for all our gowns! For more information and or booking reservations , contact our team at sales@euphoriestudios.com

Q: Do you offer alterations for wedding dresses?
A: We do, subject to availability, by appointment only at our Brisbane studio.

Q: How do I clean and care for my dress?
A: We recommend dry cleaning only. For long term care and storage, keep out of direct sunlight and damp environments. Our gowns are delicate by nature and as such we encourage clients to handle and store with care. 

Q: Where are your dresses made?
A: Everything at Euphorie is made in house at our Brisbane based fashion house. We have a team of designers, machinists and seamstresses working together to bring our beautiful designs to life for you and are proud to be completely Australian made, designed and owned. 

Q: How long does it take for my dress to be made?
A: The make time can range between 4-6 weeks prior to dispatch. If you require your wedding gown urgently, please contact sales@euphoriestudios.com and make an inquiry for possible rush order. 

Q: How much does shipping cost?
A: We offer free EXPRESS shipping for Australian orders over $500 AUD. For Australian orders outside this bracket we offer a flat rate shipping charge of $15 AUD. For International shipping, we have a flat rate charge of $30 AUD. Please note for international orders, there may be local custom charges upon arrival. We encourage clients to check with their local customs office prior making orders for more information on charges. For more on shipping, see our shipping policies.

Q: I received a damaged dress, what do I do?
A: In the rare instance this happens, we encourage clients to reach out to us as soon as possible after receiving their wedding dress. In most instances, we will be able to organise to repair or replace the dress for you. Email our team at sales@euphoriestudios.com and they will be more than happy to assist you. 

Q: What happens if I cancel my order?
A: Any order cancelled after production of the garment has started will incur a cancellation fee of 30% of the garments price. A refund of the remaining amount will then be processed to the account that was used for the original purchase. Please be absolutely sure of your choice of wedding dress before placing any orders to avoid any cancellation fees.  

Q: Is my personal information kept private?
A: Please be assured that data protection is something Euphorie Studios takes very seriously and your information will only be shared with third parties who abide by applicable data protection legislation. For any more information, please read our privacy policy.