Q: Where is Euphorie Studios located?
A: Our head office and work space is located at 37 Smiths Rd, Goodna QLD 4300. We also have a private showroom here where we see clients by appointment for custom gowns.
Q: What happens if I want to return an item?
A: For more information, please see our returns and refund policy.
Q: Do you have a store?
A: We do not have a physical store however we do have a showroom at our head office in Brisbane where you can make an appointment to come in, speak to one of our designers and even touch or feel the garments.
Q: Do you create custom made wedding dresses?
A: Yes. Our custom wedding dresses are exclusively available for clients able to attend face to face consults with one of our designers at our Brisbane studio. We also offer custom sizing for all our gowns! For more information and or booking reservations , contact our team at email@example.com
Q: Do you offer alterations for wedding dresses?
A: We do, subject to availability, by appointment only at our Brisbane studio.
Q: What is your stance on same sex marriage?
A: We're absolutely pro-same sex marriage. We believe in the idea that love is fully inclusive and love is the most important thing in this world to us. We believe that all people, regardless of sexual orientation or any other factor, deserve the right to have their love & choices respected and embraced.
Q: Do you make formal gowns?
A: We do! We take some formal gowns as a custom made project on a case by case basis and we also have our exclusive plus size/curve formalwear range.
Q: How do I clean and care for my dress?
A: We recommend dry cleaning only. For long term care and storage, keep out of direct sunlight and damp environments. Our gowns are delicate by nature and as such we encourage clients to handle and store with care.
Q: Where are your dresses made?
A: All Euphorie Studios gowns are made from start to finish at our Brisbane studio.
Q: How long does it take for my dress to be made?
A: The make time can range between 4-6 weeks prior to dispatch. If you require your wedding gown urgently, please contact firstname.lastname@example.org and make an inquiry for possible rush order.
Q: How much does shipping cost?
A: We offer free EXPRESS shipping for Australian orders. For International shipping, we have a flat rate charge of $80 AUD. Please note for international orders, there may be local custom charges upon arrival. We encourage clients to check with their local customs office prior making orders for more information on charges. For more on shipping, see our shipping policies.
Q: I received a damaged dress, what do I do?
A: In the rare instance this happens, we encourage clients to reach out to us as soon as possible after receiving their wedding dress so that we're able to find a solution that works for you. Email our team at email@example.com and they will be more than happy to assist you.
Q: Is my personal information kept private?
Q: What if I cant find my size?
A: If, for any reason, your size isn't available for any of our wedding dresses or formal gowns, please get in contact with our customer care team to discuss your options and possibilities for having a gown custom made to your specific measurements!
Q: Do you still make 'Keooula' formal dresses?
A: We've recently stopped making or stocking these gowns, however, if there's something specific you're after that you've seen in the past - please get in touch with our customer care team and discuss your options with us.